Data deletion

You can have everything ServiceForge holds about you deleted at any time. There are three ways to ask.

1. Email us

2. Ask in the chat

Send the words delete my data to the business page or website chat you used. The request reaches us and the business's team, and we handle it the same way as an email.

3. Remove the app on Facebook

If the ServiceForge app appears in your Facebook settings, open Settings & privacy > Settings > Apps and websites, choose ServiceForge and select Remove. Facebook then sends us a deletion request for your account, and we act on it as below. Most people who only message a page will not see the app listed, because messaging a page does not sign you in to the app; use options 1 or 2 instead.

What happens next

• Within 30 days we delete your messages, the replies, your contact details and the enquiry record linked to you from our systems, and we ask the business you contacted to delete its copies.
• We reply to confirm when it is done. If we cannot find a conversation from the details given, we tell you what else would help.
• A chat where you never gave a name, mobile number or email is not linked to you, so there is nothing we can identify to delete.
• Messages also exist in your own Messenger or Instagram inbox and in Meta's systems. Those are governed by Meta's privacy policy, and deleting them is done in your Meta account.

Access and correction

You can also ask what we hold about you, or ask us to correct it, at the same address. See the privacy policy for the full picture.